You may have heard that over the next four years, Canada Post will be converting five million addresses that have door-to-door delivery to a system of community mailbox delivery. This can pose accessibility issues for Canadians with disabilities who may not be able to easily access community mailboxes.
Image: Community mailboxes
CNIB has been working with Canada Post to resolve issues relating to mail delivery for Canadians with vision loss. These important consultations have resulted in a number of accommodations and a dedicated team to ensure customers who are blind, partially sighted or living with any disability can continue to access their mail and parcels. For example, the tags for keys to the parcel compartments have Braille and raised lettering to help customers with vision loss locate the compartment that has their parcel.
Other solutions could include redirecting your mail to a post office or to a trusted person you designate, or having Canada Post collecting your mail from your assigned community mailbox and delivering it to your door one day per week.
Canada Post has already started notifying communities of the delivery process changes, so if you haven’t received information yet, your address will likely not be converted until a later date. If you need more information or if you need further accommodation, you can call Canada Post directly at: 1-844-454-3009.